365cuci Privacy Policy

1. Introduction

365cuci ("365cuci", "we", "our", "us") operates the online gaming platform accessible at https://365cuci.lat. We are committed to protecting the personal data of our players and website visitors in accordance with applicable international data protection standards.

This Privacy Policy describes what personal information 365cuci collects from you, why we collect it, how we use and protect it, with whom we share it, how long we retain it, and what rights you have in respect of your personal data. This Policy applies to all users of the 365cuci website and platform, including registered account holders and unregistered visitors from Malaysia and other jurisdictions.

By registering an account with 365cuci, logging in, or continuing to browse our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read in conjunction with our Terms & Conditions.

If you do not agree to the terms of this Privacy Policy, you should not use the 365cuci platform. For questions or concerns about how 365cuci handles your personal data, please contact us using the details provided in Section 14 of this Policy.

2. Data We Collect

365cuci collects personal data that is necessary for delivering our services, maintaining platform security, and complying with regulatory obligations. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and a copy of a government-issued identity document (such as a Malaysian MyKad or passport) where identity verification is required.
• Contact Data: Email address, Malaysian phone number, and residential address.
• Account Data: Username, encrypted password, account registration date, login history, and account preferences.
• Financial Data: Payment method identifiers (e.g., masked e-wallet account IDs, bank account last digits), deposit and withdrawal history, transaction amounts, and currency. 365cuci does not store full card numbers or complete bank account details.
• Gaming Data: Game participation history, wagering records, bet amounts, outcomes, bonus claim history, and session duration data.
• Technical Data: IP address, browser type and version, device type and operating system, time zone, screen resolution, and pages visited on the 365cuci platform.
• Communications Data: Records of live chat conversations, support tickets, and email correspondence with the 365cuci support team.
• Marketing Preferences: Your preferences regarding promotional communications from 365cuci, including opt-in and opt-out records.

3. How We Collect Your Data

365cuci collects personal data through the following means:

• Direct Provision: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Technical Collection: Data collected automatically when you visit or interact with the 365cuci website, including via cookies, web beacons, pixel tags, and server logs. See Section 9 for our full Cookies Policy.
• Third-Party Payment Processors: Transaction confirmation data received from payment providers such as Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Malaysian banks, necessary to credit or debit your 365cuci wallet.
• Game Providers: Session and outcome data transmitted from third-party game studios during active gameplay on the 365cuci platform.
• Identity Verification Services: Where applicable, data returned from third-party Know Your Customer (KYC) verification services used to authenticate your identity.

4. Purpose of Processing

365cuci processes your personal data for the following purposes:

• To create, manage, and maintain your 365cuci player account.
• To verify your identity and confirm your eligibility to use the platform, including age verification to enforce the 21+ minimum age requirement.
• To process deposits and withdrawals and reconcile financial transactions.
• To deliver the gaming services you have requested, including slot games, live casino, sportsbook, and e-sports betting.
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities.
• To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other regulatory obligations applicable to 365cuci's international gaming authority licence.
• To deliver customer support and resolve disputes.
• To send you promotional communications where you have opted in to receive them, and to personalise offers based on your gaming activity.
• To monitor platform performance, troubleshoot technical issues, and improve the user experience for Malaysian players.
• To enforce our Terms & Conditions and Responsible Gaming policies.

5. Legal Basis for Processing

365cuci processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including AML/CTF obligations, age verification mandates, and licensing conditions imposed by our international gaming authority.
• Legitimate Interests: Processing carried out for 365cuci's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing of your data for direct marketing communications, where you have explicitly opted in to receive such communications. You may withdraw consent at any time by contacting 365cuci support.

6. Sharing Your Personal Data

365cuci does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and other payment processors, for the purpose of facilitating deposits and withdrawals to and from your 365cuci account.
• Game Providers: Evolution Gaming, Pragmatic Play, PG Soft, Habanero, NetEnt, and other certified game studios, for the purpose of delivering game sessions and resolving gameplay disputes.
• Identity Verification Providers: Third-party KYC service providers used to authenticate your identity in compliance with our regulatory obligations.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory directive, 365cuci may disclose your personal data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Fraud Prevention Services: Third-party services used to detect and prevent fraudulent activity, money laundering, and account abuse on the 365cuci platform.
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged by 365cuci, subject to confidentiality obligations.

All third parties with whom 365cuci shares personal data are required to process that data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than that for which it was shared.

7. Data Retention

365cuci retains your personal data for as long as is necessary for the purposes set out in this Privacy Policy, subject to the following considerations:

• Active Accounts: Personal data associated with your active 365cuci account is retained for the duration of your account's active status.
• Closed Accounts: Following account closure, 365cuci retains your personal data for a minimum period of five (5) years to comply with AML/CTF regulatory obligations, resolve any outstanding disputes, and respond to legal claims.
• Financial Transaction Records: Records of deposits, withdrawals, and gaming transactions are retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping requirements.
• Marketing Data: Personal data processed solely for direct marketing purposes is retained until you withdraw consent or opt out, at which point it is deleted within 30 days.

Upon expiry of the relevant retention period, 365cuci will securely delete or anonymise your personal data so that it can no longer be linked to you as an identifiable individual.

8. Data Security

365cuci implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and the 365cuci platform is encrypted using 256-bit SSL/TLS — the same encryption standard used by major Malaysian banks for online banking.
• Password Hashing: Account passwords are stored as cryptographic hashes and are never stored or transmitted in plain text.
• Two-Factor Authentication (2FA): 365cuci offers and encourages 2FA for all player accounts, requiring a one-time code in addition to your password for each login.
• Access Controls: Access to personal data within 365cuci's internal systems is restricted to authorised personnel with a genuine operational need, and is subject to role-based access controls and audit logging.
• Regular Security Audits: The 365cuci platform undergoes periodic third-party security assessments to identify and remediate vulnerabilities.

While 365cuci takes all reasonable precautions to protect your personal data, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for enabling 2FA on your 365cuci account.

9. Cookies & Tracking Technologies

365cuci uses cookies and similar tracking technologies on our platform to deliver and improve our services. A cookie is a small data file placed on your device when you visit a website. 365cuci uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 365cuci account during a session. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and preferred display options. Disabling these may affect platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors use the 365cuci platform — pages visited, time spent, and navigation paths. This data is used to improve the platform experience for Malaysian players.
• Session Security Cookies: Used to detect suspicious login activity, including logins from unrecognised devices or geographic locations outside your usual pattern.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent you from logging in to your 365cuci account. 365cuci does not use third-party advertising cookies or share cookie data with advertisers.

10. Your Data Protection Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by 365cuci:

• Right of Access: You may request a copy of the personal data 365cuci holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that 365cuci restricts the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request that 365cuci provides your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact 365cuci's support team via the contact details in Section 14. We will respond to all verifiable requests within thirty (30) days. In complex cases, this may be extended by a further sixty (60) days with prior notice.

11. Minors & Age Verification

365cuci strictly prohibits the use of our platform by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted at the point of registration and may be repeated at any time as part of our ongoing KYC obligations.

If 365cuci discovers that a player has provided false age information during registration, the account will be immediately suspended, all funds will be withheld pending investigation, and the relevant data may be reported to appropriate authorities. If you believe that a person under 21 has accessed 365cuci using falsified information, please notify us immediately via support.

12. International Data Transfers

The 365cuci platform may transfer your personal data to third-party service providers or game studios located outside Malaysia. Where such transfers occur, 365cuci takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual clauses that impose data protection obligations equivalent to those applicable in Malaysia.

By using the 365cuci platform, you consent to the transfer of your personal data to countries outside Malaysia where necessary for the delivery of our services, provided such transfers are made in compliance with applicable data protection law.

13. Changes to This Privacy Policy

365cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Where changes are material, we will provide advance notice by email to your registered address or through a prominent notice on the platform.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the 365cuci platform following the effective date of a revised Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way 365cuci handles your personal data, please contact our Data Protection team using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 through the chat widget on the 365cuci platform

Please include your registered account email address and a clear description of your request. We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them within 30 calendar days.